About Us: The Point at Polzeath is a premier leisure and holiday destination in Cornwall, offering top-tier health, fitness, and golf facilities. Our Health Club provides and excellent array of gym equipment, a varied fitness classes timetable and a swimming pool, catering to both members and visitors.

Job Summary: We are seeking an enthusiastic and customer-focused Health Club Reception Manager to oversee the daily operations of the Health Club. You will be the first point of contact for members and guests, ensuring a welcoming and professional environment. The role involves managing a team, coordinating bookings, handling administrative tasks, and maintaining high standards of customer service.

Key Responsibilities:

Lead and manage the team, ensuring excellent customer service at all times.
Oversee membership enquiries, sign-ups, and renewals, providing information on services and promotions.
Coordinate class and facility bookings, managing schedules effectively.
Handle customer queries, feedback, and complaints professionally and efficiently.
Ensure a well-presented reception area, maintaining a welcoming atmosphere.
Manage administrative tasks, including processing payments and maintaining records.
Work closely with the Health Club Manager and other departments to enhance member experience.
Train, support, and motivate staff to maintain high performance.
Monitor and report on key performance indicators such as membership retention and customer satisfaction.
Ensure compliance with health and safety policies within the reception area.

Skills & Experience Required

Previous experience in a reception, customer service, or front-of-house management role, preferably in a health club, leisure, or hospitality setting.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proficiency in booking systems and administrative software.
Ability to multitask and remain calm under pressure.
Passion for health, fitness, and wellness.
Flexibility to work shifts, including evenings and weekends as required.

Shift pattern (25 h/pw)

Tuesday: 8.30am - 1.30pm

Thursday: 6.30am - 1.30pm

Friday: 3.30pm - 8.30pm

Saturday: 10.30am - 6.30pm

Cover available for extra hours

Benefits:

Competitive pay based on experience.
Free use of health club facilities.
Staff discounts on food, beverage, and retail offerings at The Point.

Career development opportunities within a growing business. If you are a motivated and customer-driven professional with a passion for health and wellness, we’d love to hear from you!

Apply now and be part of a vibrant team in a stunning coastal location.

Job Types: Full-time, Part-time, Permanent

Expected hours: 25 – 40 per week

Benefits:

Discounted or free food
Employee discount
Free parking
Gym membership
On-site gym
On-site parking

Ability to commute/relocate:

Polzeath PL27 6QT: reliably commute or plan to relocate before starting work (preferred)

Experience:

Leisure or Customer Service: 2 years (preferred)

Work authorisation:

United Kingdom (preferred)

Work Location: In person

Expected start date: 01/04/2025

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The Point at Polzeath jobs

Health Club Reception Manager