Achieve Lifestyle is a dynamic and forward-thinking leisure trust committed to improving the health and wellbeing of the local community. Operating state-of-the-art fitness, leisure, and wellbeing facilities, Achieve Lifestyle delivers exceptional services and experiences tailored to its diverse audience. As we continue to expand and enhance our offerings, we are seeking a highly skilled and motivated Health & Fitness Manager to lead our fitness and wellbeing services.

Summary of Main Responsibilities

The Health & Fitness Manager will play a pivotal role in overseeing the day-to-day operations of Achieve Lifestyle's fitness facilities, ensuring the highest standards of service delivery, operational efficiency, and customer satisfaction. This individual will drive operational strategies, enhance the quality-of-service provision, and foster a culture of continuous improvement. Collaborating with the Group Exercise Coordinator and other department managers, this post will focus on delivering services that enhance the customer experience and play a positive role in the retention of members and users.

Operational:

Management of Fitness facilities, and services delivered.
Oversee daily fitness operations ensuring seamless service delivery, including daily, weekly and monthly checklist and monitoring sheets, and liaising with fitness providers for efficient equipment service and repair.
Ensure all fitness areas comply with health and safety regulations, including safe systems of work and equipment maintenance.

Team Management:

Lead, support and motivate a team of Fitness professionals, fostering a high-performance culture.
Recruit, train, and develop team members to deliver high-quality services and maintain a customer-first approach.
Implement professional development initiatives to enhance team skills
Conduct regular performance reviews, providing constructive feedback and addressing areas for improvement.

Customer Experience & Service:

Champion a customer-centric approach, ensuring consistently high levels of satisfaction and engagement.
Actively gather and analyse customer feedback to identify areas for improvement and implement changes where necessary.

Financial Management:

Monitor financial performance, identify opportunities for cost savings and improved efficiency without compromising quality.
Ensure resources are allocated effectively to meet business priorities.

Qualifications and Education Requirements

Level 3 Personal Training (essential)
GP Referral (desirable)
First Aid at Work (desirable)
Health and Safety / Risk Assessment Training (desirable)

Work Experience and Skills

Excellent communicator with management skills and experience
Organised, self-motivated, with a high level of self-drive, and good time management
A commercial focus on reaching financial targets
Creative and good problem solver
Passionate about health and fitness and the customer experience.
Ability to use initiative well and take ownership for decision-making.
IT skills including knowledge and experience of Microsoft 360 programmes, and leisure management systems
Collaborate with the Group Exercise Coordinator to review and enhance group fitness programming to meet member needs and industry trends.
Continuously improve fitness operations, including monitoring & reporting, daily checklists and customer engagement services and events.

Job Types: Full-time, Permanent

Pay: £27,000.00-£30,000.00 per year

Application question(s):

Minimum of 2 years in the Fitness Industry
Experience of Managing a Gym, including staff and programme development

Work Location: In person

Application deadline: 23/03/2025

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Health & Fitness Manager