Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way. This is our space.
With the opening of brand new, extraordinary clubs in inspiring locations across London, alongside the development of our digital offering, this is the time to come on board the Membership team at a company that genuinely strives to be the Best in Class. We’re looking for a Membership Support Specialist who will work between our Head office (in Canary Wharf) and the clubs.
The ideal candidate will live and breathe by delivering a premium 5-star customer service and able to ooze passion and enthusiasm about health and fitness.
As a Membership Support Specialist you will be responsible for:
- Member retention, both pro-actively and re-actively.
- Retaining members who may have expressed an interest in cancelling their membership by discussing what our club has to offer them based on their cancellation reasons.
- Contacting members to recoup their failed monthly direct debits. Responding to high volumes of emails
The ideal candidate will also be able to manage difficult conversations and take care of any negative feedback by proactively addressing this with the customer to ensure a positive outcome is reached.
This varied role will also involve administration tasks such as adding member credit, processing freeze/cancellations/amendments, housekeeping checks, telephony. Use the database effectively, logging all member communication and activities.
This role requires an individual able to work in a fast-paced environment with high levels of energy and resilience.
We are interested in individuals who are passionate about sport, exercise and the importance of maintaining a healthy lifestyle, as well as those who have a hunger for further development.
Skills and attributes required:
- Strong and influential leadership skills
- Experience in a Customer Service environment
- Ability to provide exceptional service standards
- Strong organisational and administrative skills
- Proficient understanding of Microsoft packages (Windows, Excel, Outlook)
- A confident and clear communicator
- Excellent attention to detail
- Well presented with good written and spoken English
- Self-motived, enthusiastic team player
- Financially proficient and able to carry-out banking, set up direct debits, membership freezes etc.
In addition to working within an exceptional membership team and contributing to our member experience, we have a number of excellent benefits to reward you for your hard work. You and a friend or family member will be given a complimentary Group membership which will give you access to all of our clubs and we will actively encourage you to use your additional benefits which include discounted rates across our Spa, Medical, Nutrition and Hospitality brands to ensure that your health and wellbeing stays central to everything that we do.
