Service Development
· Demonstrate through your behaviour and attitude that as part of the team you have ownership of and understand the company vision, missions and values.
· Complete the tasks to ensure the standards in the facility meet company expectations laid out in the Everyone Quality Management System (EQMS)
· Ensure all postings to the accounts are made with no mistakes
· Investigate and resolve any errors and omissions from the accounts
· Manage the hire bookings and ensure timely payments are made
· Ensure that colleagues follow the finance procedures on EQMS at the centre
· Ensure systems are in place to track all financial transactions and to train all colleagues to complete these correctly to maximise income generation
· Manage payroll submissions to ensure no mistakes are made
· Manage the absence process at the centre and record appropriately
· Complete minutes for various meetings
· Continuously improve the standards as you work at the centre
· Support the centre’s work towards Quest, IiP, ISO 14001, 18001 and other awards
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A safe, secure, clean, well maintained facilities that are accessible and inclusive for all.
· Start your shifts on time
· Wear uniform as per the company standard
· Take appropriate action when identifying faults and hazards following all H&S Procedures
· Follow Normal Operating Procedures at all times
· Ensure all energy and environmental reduction actions are undertaken throughout your shift
· To follow Emergency Action Plan procedures at site
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Offer a warm and friendly welcome every time.
Deliver a customer experience that generates customer compliments.
Listen, value and respond to all comments made by customers.
· Acknowledge customers as you complete any tasks around the centre
· Deliver a customer experience that generates customer compliments
· Have knowledge of facility programme to help customers if they enquire
· Respond to comments in a positive manner and record appropriately.
Put systems in place to improve our service following feedback where possible.
· Deal with enquiries and feedback within Single Customer View (SCV) in line with company standards
· Support other departments within the centre as needed
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Promote 30 minutes of activity 5 times per week by providing a wide range of quality activities.
· Promote the concept of 30 minutes of activity 5 times a week.
· Deliver awareness of the inclusive activities we run that support the community
· Identify poor income streams and report to General Manager
· Proactively promote the Everyone Active Website and App
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Provide dedicated, qualified, well trained colleagues to support customers and make their visits enjoyable.
· Complete online induction and continue with online training throughout the year
· Complete mentoring and review sessions as required
· Undertake and have a regular review with your line manager
· Maintain a high level of confidentiality
· Manage performance and where necessary discipline colleagues
· Attend meetings as required
· Undertake training as required.
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Job Type: Full-time
Pay: From £13.21 per hour
Expected hours: 37 per week
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
Schedule:
Work Location: In person
Application deadline: 23/04/2025
