Contract Monitoring Manager
Mulberry Contract
Salary £14.42Ph
BACKGROUND AND COMPANY INFORMATION
Parkwood Leisure manages more than 84 facilities on behalf of 26 local authorities throughout England and Wales. We specialise in the development and operation of leisure facilities on behalf of Local Authority clients. Since our formation in 1995, we have grown considerably, managing a diverse range of sites throughout the country. Today we are one of the most experienced providers of Leisure Management in the UK.
ORGANISATION STRUCTURE
The post holder will report directly to the Assistant Contract Manager.
JOB DESCRIPTION
Primary Objectives for the Contract Monitoring Manager Position will be to:
Ensure that the facility is complying fully with all responsibilities as defined in the Contract
Monitor performance of the contract at the facility on a daily basis and address any tasks or anomalies immediately
Proactively monitor the Help Desk to ensure that appropriate actions are implemented to prevent financial deductions and strategically review contractual requirements to reduce the number of Help Desk items being recorded.
To develop and evolve the Quality Management System and associated policies and procedures of Parkwood to be fully integrated with the contract..
Develop, maintain and evolve good relations with existing clients, stakeholders and sub contractors.
Protect the company’s image and credibility at all times
To assist in the monitoring and reporting of various aspects of health and safety, to deliver a range of health and safety training on the contract and to assist in the coordination in its implementation and actively participate in the maintenance and improvement of the overall Company Health and Safety culture.
The Contract Monitoring Manager will focus day to day on the following tasks:
Provide direct support to the Contract Manager and Assistant Contract Manager in ensuring contractual responsibilities are adhered to and driving continuous improvement
Manage an accurate and effective Help Desk system
Ensure that systems are adopted, which provide information to the Authority and SPV as required
Review process as a Strategic level to consistently develop and improve operational procedures
Develop and maintain quality assured procedures for all aspects of the facilities operations inline with Parkwood Leisure’s operational systems and policies
Effectively implement and monitor the company’s Health and Safety policy and associated procedures
Assist in ensuring that the building is maintained according to industry standards
Manage, develop and coordinate staff resources effectively to meet the requirements of the role
Provide reports, management information or compile data as requested
The collation of relevant and accurate proactive and reactive key performance indicator statistical and trend analysis data to the Assistant Contract Manager, Contract Manager, the Authority and SPV.
Attend and present at client meetings, forums or working parties, as and when required
Oversee the site self monitoring programme of contractual performance categories, including Cleaning, Horticulture, Pest Control, Catering, Premises Security etc.
Liaise with Contractors regarding PPM’s and reactive maintenance as and when required
Ensure the dissemination of appropriate information throughout the Contract to ensure that the contract runs effectively and efficiently.
Ensure arrangements are maintained for consulting all sections of the workplace
Maintain a proactive motivational culture
To undertake any other duties as reasonably required by the Contract Manager and other Senior Management.
The Person
A proven track record in managing and developing facilities the post holder will ideally have achieved a presence within the industry that ensures personal credibility. The post holder will be qualified to degree level or equivalent and hold an Enhanced DBS check.
Personal
Among the personal characteristics sought the applicant will be able to:
Gain acceptance and respect from Clients and the teams involved
Will be able to demonstrate financial awareness, as well as clear-sighted operational management ability
Communicate at different levels of the organisation and portray strong listening skills
Will be able to adapt the management style and thinking process to the needs of the business
Will be able to build strong relationships with customers, clients and employees
Will be able to maintain and be committed to good employee culture
Will be able to demonstrate the ability to manage complex, diverse operations to a high professional standard
Be reliable and confident in making key decisions within the Contract
Demonstrate excellent planning and time management ability
Proactively resolve day-to-day operational issues
Will be able to maintain and be committed to deliver quality training
Will be able to meet the demands of the role
Will be able to proactively demonstrate commitment to a health and safety culture.
