1. Overview and Objectives of the Position:
The Club Manager is the key role in Snap Fitness clubs, responsible for
overall day to day management of all operations. Working closely with the
franchise owner or Area Manager, the position will have full accountability
and authority for all operational aspects and management of staff,
including sales, marketing and general administration.
2. Key Relationships:
i. Franchise Owner
ii. Area Manager
iii. Snap Fitness UK Head Office
3. Key accountabilities that are part of the role:
Membership Sales & Retention
- Driving club growth through quality membership sales
- Increasing member retention through member engagement
- Tracking and reporting on various sales ratios
- Developing and following up on Assistant Manager’s sales
performance
Marketing & Community Activities
- Execution of National marketing initiatives
- Local area marketing planning and execution
- Generation of community focused initiatives
- Maintaining best practice digital presence
Club operations and presentation
- Reconciling monthly membership billings
- Chasing outstanding debtors
- Maintaining club presentation to the highest possible standard
- Maintaining equipment functionality and servicing
Management of Personal Trainers & Group Fitness instructors
- Recruitment of professional personal trainers (sub-contracted)
- Assistance in marketing and development of personal trainers
- Design and maintain weekly Group Fitness timetable
- Recruit and retain top quality fitness instructors
4. Key Performance Indicators:
i. Net Membership Growth
ii. Retention Rate
iii. Club Audit Results
iv. Customer Satisfaction
v. PT Engagement & Group Fitness Attendance
5. Selection Criteria:
- Previous sales experience required, minimum 1-2 years in any sales field
- Previous administration experienced preferred
- REPS Level 3 qualified preferred but not required
- Enthusiastic, empathetic and conscientious personality a must
Job Type: Full-time
Pay: £28,000.00-£30,000.00 per year
Additional pay:
Benefits:
- Employee discount
- Free fitness classes
- Free parking
- Gym membership
- On-site gym
- On-site parking
Work Location: In person
