Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way. This is our space.
With the opening of brand new, extraordinary clubs in inspiring locations across London, this is the time to come on board the Marketing team at a company that genuinely strives to be the Best in Class. We’re looking for a CRM Executive to support our CRM Manager, developing our member communications and campaigns, ensuring we’re delivering the World Class experience our members deserve.
You’ll work closely with the CRM Manager, wider Marketing team and our club teams enhancing member experience and improve retention.
Key responsibilities include:
- Develop and execute targeted CRM campaigns to engage prospects and members, promote retention, and drive secondary revenue. Ensure CRM is consistent with our brand and tone of voice, as well as assisting with day-to-day administrative CRM tasks.
- Support clubs in delivery of day-to-day member comms, including club operational messages and newsletters.
- Utilise CRM tools and data analysis to segment members and ensure personalised, targeted communications, ensuring we maintain high engagement with our CRM channels, and protect our CRM database.
- Track and report on the performance of CRM campaigns and initiatives, including key metrics such as open rates, click-through rates, conversion rates, and customer retention metrics.
Driven by data and customer experience, the successful candidate will be passionate about member experience, proficient in written English, able to work on their own initiative and as part of a team. They’ll be a self-motivated team player, with exceptional organisational and prioritisation skills. Working with a broad range of stakeholders including Central & Club teams, the CRM Executive will be a confident communicator, and bring a strategic way of thinking to a dynamic and fast paced role.
About you:
- You’ll be an experienced Marketing professional with 1+ years’ experience working within a brand or agency
- Experience using a CRM system such as Hubspot to send email campaigns
- Experience working with data in a CRM environment
- We’d love you to have experience in a membership model and/or within the health & fitness sector (desirable)
In addition to working within an exceptional marketing team, we have a number of excellent benefits to reward you for your hard work. You and a friend or family member will be given a complimentary Group membership which will give you access to all of our clubs and we will actively encourage you to use your additional benefits which include discounted rates across our Spa, Medical, Nutrition and Hospitality brands to ensure that your health and wellbeing stays central to everything that we do.
If you’re interested in joining a luxury, entrepreneurial and people centric business then this could be the opportunity for you.
