Benefits
- Uncapped reward scheme with two payment stages based on new joiner performance and member visitation
- 28 days holiday, including public/bank holidays
- Free membership for you and another, plus two discounted memberships for partners, family, or friends
- Employee benefits package & discounts on retail and café products
- Full training and ongoing support from the club and wider team
We are recruiting for a Member Success Consultant to join our team. This role is about more than sales—it’s about helping new members feel confident, supported, and engaged from the moment they join. You’ll support a new member’s start point, ensuring they join successfully in the way that’s right for them and build momentum from their first visit so that it’s retained beyond six weeks. An expert in customer independence, you’ll help make sure our gym feels like their gym as quickly as possible.
Your Role
- Understanding how each prospect wants to be served and enabling their joining journey
- Supporting a smooth and positive joining experience
- Focusing on what their first six weeks look like to help them feel at ease
- Supporting members’ first visits whenever that may be
- Managing the prospecting database and working to targets
It’s a fast-paced and rewarding role, where success means creating great member experiences while earning through our uncapped performance-based reward scheme.
If you’re ready for a challenge that makes a real impact, apply today!
Job Type: Full-time
Pay: Up to £12.21 per hour
Expected hours: 40 per week
Benefits:
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Ability to commute/relocate:
- Prenton CH43 3DU: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- DBS Certificate (preferred)
Work Location: In person
