Who is Taco Bell?

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favourite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. That’s right… Taco Bell has 8,200+ restaurants in over 32 countries around the world, with offices in the U.S., Canada, UK, India, Australia, and Singapore. And we don’t plan to stop there.

We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands.

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.

We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

And all of that comes with fun, year-round events like holiday and cultural festivities, development opportunities you can take advantage of from anywhere you are, and random recharge days – just to name a few. We truly believe that where you work matters and taking care of our employees matters as much to us as taking care of our fans.

At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fuelled fun? Learn more about the career below.

About the Job:

Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviours in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.

The Day-to-Day:

Build People Capability

Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others
Recruit and equip high quality operators to deliver great customer experiences
Build a healthy and robust bench of developed and capable Managers and Team Members
Leads performance management process for all employees in their restaurant
Lead by example – be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful
Leverage culture and people capability to fuel brand performance
Provides leadership and coaching, developing Manager’s and Team Members

Deliver a Consistent Customer Experience

Ensure complete and timely execution of corporate & local marketing programs
Ensure a safe working and customer experience environment by facilitating safe work behaviours of the team
Control day-to-day operations by scheduling labour and ordering food and supplies, to successfully fulfil the needs of a $500k - $2.0m restaurant with average daily transactions of 500-800
Ensure local health and safety codes, and company safety and security policies are met
Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards
Utilizes insights from customer programs to help elevate the customer’s experience and meet Taco Bell’s customer satisfaction targets
Tracks, analyses and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback
Builds SMART action plans to resolve issues in their restaurant
Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets

Grow the Brand, Sales and Profits

Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labour, reviewing financial reports, and taking appropriate actions
Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards
Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged
Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement
analyses sales, labour, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets
Works with management team to develop and deliver unit-specific Annual Operating Plans

Is this you?

High School minimum, University Degree Preferred but not critical to the role
2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility
Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills
Strong interpersonal and conflict resolution skills
Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability
Strong analytical/decision-making skills
Basic personal computer literacy
Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards
Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business
Provides leadership and coaching for each employee in their restaurant
Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees
Proven ability to drive customer satisfaction, financial performance and employee satisfaction

Work-Hard, Play-Hard:

At Taco Bell, we're committed to more than just providing employment opportunities – we're dedicated to cultivating enriching careers filled with exceptional perks and rewards. Join our team and embark on a journey of personal and professional development tailored to your unique aspirations. Benefits and Incentives*:

· Discounted Brands: Gain access to over 200 discounted brands spanning fashion, fitness, days out, and groceries.

· Gym Discounts: Enjoy discounts of up to 25% at various gyms and fitness centres.

· Meal Benefits: Receive a complimentary meal during each shift, along with a 25% staff discount.

· 24/7 Wellbeing Support: Access our comprehensive wellbeing support system around the clock.

· Cashback Rewards: Earn cashback on everyday essentials to help you save.

· Employee Assistance Platform: Utilize our Employee Assistance Platform for support on health, social, family, and wealth-related matters.

In addition to the benefits mentioned above, you may also be eligible for:

· Life Protection Benefits

· Private Healthcare

· Dental Insurance

· Technology Discounts

· Compassionate Benefits

· Sickness Allowance

*At Taco Bell, we embrace diversity and individuality within our TB family, which includes over 150 remarkable restaurants, some of which are part of our Equity business, while others are owned by our Franchise partners. Although each restaurant may offer slightly different benefits, the essence of the Taco Bell experience – where authenticity and excellence thrive – remains consistent across all locations.

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs

“Beware of fake job postings using Yum! and/or our brand logos -- KFC, Pizza Hut, Taco Bell and Habit Burger & Grill -- on fraudulent sites. Yum! Brands only post jobs on official careers pages and never ask for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.”T

Job Types: Full-time, Permanent

Pay: £33,000.00-£35,500.00 per year

Additional pay:

Bonus scheme
Performance bonus
Quarterly bonus

Benefits:

Discounted or free food
Employee discount
Health & wellbeing programme
Private medical insurance
Store discount

Schedule:

Day shift
Monday to Friday
Night shift
Weekend availability

Work Location: In person

Reference ID: Taco Bell Restaurant Manager Haverhill

YUM Brands Corporate

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